LEGAL
Terms & Conditions
Effective date: 29 July 2026
Last updated 29 July 2026
These Terms of Service ("Terms") are a binding agreement between you ("you", "your", "User") and Ground Leads EOOD (Граунд Лийдс ЕООД), the Bulgarian company that operates ScribeGap. Ground Leads EOOD is a single-member limited liability company (EOOD) registered at Nadezhda 2, bl. 238, ent. V, app. 63, 1220 Sofia, Bulgaria, company number (EIK) 207817277, VAT number BG207817277 (in these Terms, "ScribeGap", "we", "us", "our"). These Terms govern your access to and use of the ScribeGap websites at scribegap.com and app.scribegap.com and all related products, features and services (together, the "Service").
By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy and Disclaimers, which are incorporated by reference. If you do not agree, do not use the Service.
1. Definitions
“Account” means your ScribeGap user account.
“Content” means text, drafts, keywords, and other material generated, entered, or produced through the Service.
“Credits” means the usage units consumed by generating articles, running superchargers, and other metered actions.
“Plan” means a paid subscription tier (currently Starter and Pro).
“Subscription” means a recurring paid Plan.
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a contract. You must not be barred from using the Service under the laws of your country. By using the Service you represent that you meet these requirements.
3. Accounts and registration
3.1 You register for and access the Service either by creating an account with an email address and password, or by signing in with a supported third-party identity provider (currently Google). You are responsible for maintaining the security of the account and credentials used to access the Service, and for all activity under your Account.
3.2 You agree to provide accurate information and to keep it up to date.
3.3 You must notify us promptly at support@scribegap.com of any unauthorised use of your Account. We are not liable for losses arising from your failure to keep your Account secure.
4. Description of the Service
ScribeGap is an AI-assisted content and SEO tool. It helps you identify topics, assess ranking difficulty using third-party search data, generate written drafts and channel variations ("superchargers"), and, on eligible Plans, connect Google Search Console (read-only) to surface opportunities. The Service, its features, Plans, Credit allowances and pricing may change over time as described in these Terms. The Service is currently offered on an early-access basis and may be modified, limited, or discontinued.
5. Plans, Credits and add-ons
5.1 Plans. Paid Plans are Starter and Pro, available on monthly or annual billing. Current prices and inclusions are shown on the Pricing page and may be updated as set out in Section 8.
5.2 Credits. Each Plan grants a monthly Credit allowance, added to your balance at each renewal. Your Credit balance is subject to a maximum cap for your Plan; unused Credits carry over up to that cap, and any amount that would exceed the cap is not added. Generating content and running superchargers consume Credits. Current allowances and caps are shown on the Pricing page and may change under Section 5.4.
5.3 Add-ons and boosters. Optional one-time Credit boosters and additional-website add-ons may be purchased. Booster Credits are added to your balance in addition to, and are NOT limited by, your Plan's monthly allowance or the balance cap in Section 5.2; they remain available until consumed and do not expire on a monthly cycle.
5.4 We may change Credit allowances, caps, and consumption rates on notice.
6. Free trial
6.1 We may offer a free trial (currently 7 days, with a limited Credit allowance) that requires a valid payment method at sign-up.
6.2 Unless you cancel before the trial ends, your Subscription automatically begins on the Plan you selected and your payment method is charged at that Plan's then-current price. We will send a reminder before the first charge.
6.3 Trial terms, length and Credit allowance may change, and trials may be limited to one per user or payment method.
7. Billing and payment
7.1 Payment processor. Payments are processed by Stripe. By subscribing you authorise us and Stripe to charge your payment method for all fees due. We do not store full card details; these are handled by Stripe under its terms.
7.2 Authorisation and auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price, until cancelled. You authorise recurring charges accordingly.
7.3 Taxes. Prices may exclude applicable taxes (including VAT). You are responsible for any taxes that apply to your purchase, which will be added where required.
7.4 Failed payments. If a charge fails, we may retry, suspend, or downgrade your access until payment succeeds.
8. Price changes
We may change prices, Plans, or Credit allowances. For changes affecting an existing Subscription, we will give reasonable advance notice (for example by email or in-app), and the change will take effect at your next renewal. If you do not agree, you may cancel before the change takes effect.
9. Cancellation and refunds
9.1 Cancellation. You may cancel your Subscription at any time from your Account. Cancellation takes effect at the end of the current billing period; you retain access until then, and you will not be charged for the next period.
9.2 No refunds for partial periods. Except where required by law, fees already paid are non-refundable, and cancelling does not entitle you to a refund for the remainder of a paid period or for unused Credits.
9.3 Free trial as evaluation. The free trial is provided so you can evaluate the Service before being charged. If you do not wish to be charged, cancel before the trial ends.
9.4 Consumer withdrawal rights (EU/EEA). If you are a consumer in the EU/EEA, you have a statutory right to withdraw from your Subscription within 14 days of the start of the paid Subscription (that is, the first charge after any free trial), without giving a reason. We do not ask you to waive this right, so it applies in full even if you have already started using the Service. To withdraw, contact us at support@scribegap.com within the 14-day period; we will refund the payment for that Subscription period in full to your original payment method. This statutory right is in addition to your cancellation right in Section 9.1 and the goodwill refund in Section 9.6.
9.5 No refund on termination for breach. If we suspend or terminate your Account because you breached these Terms, you are not entitled to any refund, and any amounts you owe become immediately due.
9.6 Goodwill refund. As a goodwill gesture, a first-time subscriber may request a full refund of their first Subscription payment within seven (7) days of that charge, limited to one per customer, returned to the original payment method. After that period all payments are final and non-refundable except where the law requires otherwise.
10. Acceptable use
You agree not to, and not to permit anyone to:
use the Service to create or distribute content that is unlawful, defamatory, infringing, deceptive, hateful, harassing, or harmful;
generate content that sexualises, endangers, or exploits minors;
infringe any intellectual property, privacy, or other rights;
attempt to reverse engineer, scrape, overload, disrupt, or gain unauthorised access to the Service or its systems;
resell, sublicense, or provide the Service to third parties except as permitted;
use the Service to build a competing product, or to train competing models;
misuse Credits, evade limits, or share Accounts to circumvent Plan restrictions;
use the Service in violation of any applicable law or the terms of any connected third-party service (including Google);
use the Service in a way that violates search-engine guidelines or policies, or in any manner that could cause a search engine to penalise, deindex, or reduce the visibility of any website;
enter into the Service any sensitive personal data (such as health data, government identifiers, or full payment card numbers) or any personal data you are not authorised to process;
access the Service through automated means except through documented interfaces we expressly provide, or exceed reasonable usage or rate limits.
We may suspend or terminate Accounts that violate this Section.
11. Your Content and ownership
11.1 Your ownership. As between you and us, you own the inputs you provide and the Content you generate through the Service, subject to any third-party rights.
11.2 Licence to operate. You grant us a limited, worldwide, non-exclusive licence to host, process, transmit, and display your inputs and Content solely to operate, maintain, secure, and provide the Service to you. This licence exists only to run the Service and ends when your Content is deleted, except for routine backups kept for a limited period. We do not claim ownership of your Content.
11.3 We do not train on or sell your Content. We do not use your inputs or Content to train AI models, and we do not sell your Content or use it for advertising. To generate drafts, your inputs are processed by third-party AI providers acting on our behalf, solely to produce your output (see Section 14).
11.4 Your responsibility. You are solely responsible for your Content, for reviewing and fact-checking it, and for how you publish or use it. You represent that you have the rights to your inputs and that your Content and use of the Service comply with law and these Terms. You are responsible for keeping your own copies of your Content; we are not liable for any loss of Content, and you should not rely on the Service as your sole means of storage.
11.5 Monitoring. We have the right, but not the obligation, to monitor Content and to remove or restrict Content or access we reasonably believe violates these Terms or the law. We are not responsible for Content created or published by users.
12. AI-generated content
12.1 Drafts are generated by AI and may contain errors, omissions, or inaccuracies. Search volumes, difficulty scores, and similar signals come from third-party sources and are estimates, not guarantees.
12.2 We do not guarantee any specific search ranking, traffic, revenue, or other outcome. Search engine results depend on many factors outside our control. Search engines set and change their own algorithms and guidelines, and may reduce visibility of, or penalise, any website at their discretion. We are not responsible for such changes or their effect on your results.
12.3 You must review, verify, and edit AI-generated content before relying on or publishing it. See our Disclaimers for more detail.
13. Intellectual property
The Service, including its software, design, text, logos, and trademarks, is owned by ScribeGap or its licensors and is protected by law. We grant you a limited, revocable, non-transferable, non-exclusive licence to use the Service for its intended purpose while your Account is in good standing. Nothing in these Terms transfers our intellectual property to you.
14. Third-party services
14.1 The Service integrates third-party services, including Google (for optional read-only Google Search Console access), Stripe (for payments), and third-party AI providers used to generate content from your inputs. Your use of those integrations is also governed by the third parties' terms and policies, and their availability may affect the Service.
14.2 Google data. Where you connect Google, we access it on a read-only basis and use Google user data only to provide and improve the user-facing features of the Service, in compliance with the Google API Services User Data Policy, including its Limited Use requirements. We do not sell Google user data or use it for advertising. Full details are in our Privacy Policy.
14.3 We are not responsible for third-party services, and their availability may affect the Service.
15. Privacy
Our Privacy Policy explains how we collect, use, and protect personal data, including data accessed through Google. By using the Service you agree to the Privacy Policy.
16. Availability, changes and beta features
The Service is provided on an “as available” basis and may be offered in early access or beta. We do not guarantee uninterrupted or error-free operation, and we may add, change, suspend, or discontinue features at any time. Beta features may be incomplete and are provided without warranties.
17. Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will meet your requirements or produce any particular result. Some jurisdictions do not allow certain warranty exclusions, so some of these may not apply to you.
18. Limitation of liability
18.1 To the maximum extent permitted by law, ScribeGap and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, goodwill, or business, arising out of or related to the Service.
18.2 To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service will not exceed the greater of (a) the total fees you paid to us in the twelve (12) months before the event giving rise to the claim, or (b) fifty euros (EUR 50).
18.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including certain rights of consumers.
19. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless ScribeGap from and against claims, damages, losses, and expenses (including reasonable legal fees) arising from your Content, your use of the Service, or your breach of these Terms or of any law or third-party right.
20. Termination
20.1 By you. You may stop using the Service and cancel at any time as described in Section 9.
20.2 By us. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or to protect the Service or other users.
20.3 Effect. On termination, your right to use the Service ends. Sections that by their nature should survive (including 11, 12, 13, 17, 18, 19, and 22) survive termination.
21. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will post the revised Terms and give at least thirty (30) days’ notice before they take effect (for example by email or in-app), and update the effective date above. Your continued use of the Service after the changes take effect constitutes acceptance. If you do not agree, you may stop using the Service and cancel before the changes take effect.
22. Governing law and disputes
22.1 Informal resolution first. Before starting any formal proceedings, you agree to contact us at legal@scribegap.com and try to resolve the dispute informally for at least thirty (30) days.
22.2 These Terms are governed by the laws of Bulgaria, without regard to conflict-of-laws rules, and subject to any mandatory consumer protections of your country of residence.
22.3 The courts of Bulgaria have jurisdiction, subject to any mandatory rights of consumers to bring proceedings in their own country.
22.4 EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
23. Miscellaneous
23.1 Entire agreement. These Terms, the Privacy Policy, and the Disclaimers are the entire agreement between you and us regarding the Service.
23.2 Severability. If any provision is found unenforceable, the rest remains in effect.
23.3 No waiver. Our failure to enforce a provision is not a waiver.
23.4 Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
23.5 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including strikes, internet or hosting outages, cyber-attacks, and acts of government. Affected obligations are suspended for the duration of the event.
23.6 Confidentiality. Each party will keep confidential any non-public information the other shares in connection with the Service, and use it only as needed to provide or use the Service, except where disclosure is required by law.
24. Contact
Questions about these Terms? Email us at legal@scribegap.com or support@scribegap.com. Ground Leads EOOD (Граунд Лийдс ЕООД), Nadezhda 2, bl. 238, ent. V, app. 63, 1220 Sofia, Bulgaria. EIK 207817277. VAT BG207817277.
